Reseller Program FAQ's

Important questions to ask any data backup service reseller.

1) Is the service fully branded?
Yes. There is no mention of the parent company in the application, signup process or notification process. We have gone to great lengths to provide the necessary separation, allowing our resellers to operate completely autonomously.

2) Can I control the pricing?
Yes. Unlike many other reseller programs, our program allows our resellers to control their pricing.

3) Are templates available for the reseller program?
Yes. We provides complete templates, including support documents, graphics and site content.

4) What level of client data redundancy do you provide?
We provide 3 levels of data redundancy. This is a VERY CRITICAL question and it is important to note that we maintain 3 copies of client data on separate, fault tolerant hard disk arrays. Many data backup providers only provide 2 levels of redundancy. Further, their second copy resides on tape. If they should experience a loss it may take close to a week to recover, if they are actually able to recover. Tape is a very unstable backup medium. Read more about other aspects of network redundancy here.

5) What level of network redundancy do you provide?
The service is supported by a triple redundant network. We have three separate GSPs that support our service. This allows our service to 1) remain available while one or two of the other GSPs are experiencing down time, and 2) optimize our communications with our clients based on their regional location.

6) What type of network security is in place?
The service is protected by a enterprise firewall. Further, our network is continually monitored by an Intrusion Protection System that is regularly monitored and provides detailed reporting on suspicious network behavior.

7) How secure is the facility?
Our facility is secured by a biometric access system. Further, 24/7 surveillance assures that only the certified personnel have access. Take a facility tour here.

8) Is the data stored in separate locations?
Data is mirrored once locally and then replicated off-site to our secondary, secure location. Three fault tolerant arrays provides 6 levels of redundancy across 2 locations. No other data backup service provides this level of redundancy.